Teddy Mountain Support
Need help with Teddy Mountain? This page is for parents, guardians, and players.
Contact
Please include the device you are using, what happened, and a screenshot if it helps explain the issue.
Add Your Own Pet
Teddy Mountain lets you add a pet friend in the mountain gallery.
For best results, copy a sticker-style picture or cutout first, then open the gallery and use Add Your Own Pet.
You can also record a short sound for your pet. Pet pictures and sounds stay on your device.
Sound Help
If sounds do not play:
- Check that silent mode is off.
- Turn up the device volume.
- Close and reopen the app.
Saved Progress
Teddy Mountain saves coins, scores, unlocked areas, and custom pets on your device.
If you delete the app, this local progress may be removed.
Privacy
Read the Teddy Mountain Privacy Policy.
Response Time
Support messages are usually reviewed as soon as possible.